Much ADO About Yahoo!

Of course, you have heard all the noise about the decision of Yahoo’s CEO to eliminate all work at home, requiring everyone to report to local offices. All the uproar I have heard is about the outcry of employees who now have to modify and change and take on a commute or find childcare, etc.

Customer Service

Customer service seems to be a thing of the past with self service becoming the norm today.  Since we all buy groceries, let’s use them as an example.    Some employees and customers became incensed when the self service lanes came into being.   Those wanting to use the self serve were sometimes harassed by